Terms and conditions.

The fine print

By purchasing a ticket to State of Social, you agree to these terms and conditions, as well as the code of conduct. Many common questions are also covered in the questions.

These terms and conditions, including the code of conduct, may be updated or amended, and changes may be made to the advertised program. This may include adding, withdrawing or substituting speakers, sessions or content where necessary.

Tickets and attendance

Tickets are issued per delegate. All Access covers both days; General covers day one only. Tickets cannot be split, shared or transferred between days.

Each attendee must wear their issued lanyard and wristband at all times to access event spaces. Wristbands must not be removed or altered. State of Social reserves the right to refuse entry or request removal from the event if valid identification cannot be provided to confirm the registered attendee.

Refunds, transfers and changes

You can receive a full refund for your ticket within 7 days of purchase, provided the request is made before 31 May 2027.

Outside of this period, refunds are not available. Tickets may be transferred to another attendee or resold. All transfers must be completed before the published cut-off date. Discounts cannot be applied retroactively to tickets already purchased.

Event changes or disruption

If State of Social is postponed, your ticket will remain valid for the rescheduled date. If State of Social is cancelled, refund or credit options will be communicated directly to ticket holders in accordance with applicable consumer laws. State of Social is not responsible for costs beyond the ticket price, including travel, accommodation or other associated expenses.

Health and safety

All attendees are asked to act responsibly. If you are feeling unwell, please do not attend. State of Social reserves the right to implement reasonable health and safety measures in accordance with venue requirements or government guidance in effect at the time of the event.

Privacy and belongings

State of Social is not responsible for any loss or damage to personal property. Both days are photographed and filmed, and the photos and footage are used to share State of Social. Buying a ticket means agreeing to appear in them. There is no opt-out.

Code of conduct

State of Social is committed to providing a safe, inclusive and respectful environment for everyone. The code of conduct applies to all attendees, speakers, sponsors, staff and partners. Breaches may result in removal from the event without refund.

Privacy policy Code of conduct Questions